WHAT TYPES OF PAYMENT DO YOU ACCEPT?
We accept any major credit card or PayPal. All payments are done on a secure page and we do not store your card details nor share your information with any third parties.
CAN I PAY WITH US DOLLARS, EURO, OTHER CURRENCY?
All our prices are in GBP Great British Pound Sterling] but you can pay in any currency. Your Bank/PayPal will deduct the amount equal to your order-total, all automatically. We have a built in currency converter on the site, but this is a guide only; you need to check with your preferred payment method for the exact rates, as these change.
DO YOU SHIP WORLDWIDE?
Yes, we ship to most countries worldwide. If you live in a rural area or remote island; contact us first to make sure we can get your order to you safely and on time.
CAN I CANCEL MY ORDER?
Since we have really fast shipping, we cannot cancel any order once 60 minutes past the order time. Once your order hits our warehouse, it starts getting processed and then ships out to you.
WHERE CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track your item on ROYALMAIL.com unless you have chosen a premium service. Please note; you need to purchase a tracked service at the checkout to qualify, standard airmail does not come with a tracking option.
Q: I bought something previously but now it has been reduced, can you refund me the difference if I contact you?
A: We're very sorry, but if the prices were correct at time of purchase then we are unable to refund you for any price reductions made after this time.
Q: Why is the website slow?
A: Imagine all of the other lovely ladies across the world who are also trying to place their order! Our servers are always under a lot of pressure during sale period, so please be patient. Especially over the start of a sale, we receive a huge amount of site traffic. We are working to make the website as efficient as possible.
Q: I can't see the item I want to buy- where has it gone?
A: The item you were looking for has run out - all stock is limited! But do double check by contacting us at
Q: Will you be restocking? I really want [enter item here] but it’s not showing as ‘in stock’ on your website!
A: Certain items may be restocked during the sale period. However, please note that our customer service team will unfortunately not be able to give any details on these in advance. Our full team will be spending all their time helping you with your sale orders & getting them out to you ASAP. We apologise for any inconvenience - we’re working as hard as we can to ensure the sale runs as smoothly as possible! You could email us on email@example.com with your size required and product code.
Q: I didn’t change my address at the checkout, but I did on PayPal. Will you be able to send my order to my PayPal address?
A: The only way your postal address comes through to our system is by our website, not PayPal. Please make sure that when placing your order, that your shipping address is correct on our website. We receive absolutely no information at all from PayPal about addresses, so please bear this in mind when pressing that ‘Confirm Order’ button! If the address is not correct at the time of order, we will not be able to make changes to this so please do double check everything.
Q: I’ve ordered the wrong size/colour/style! What can I do?
A: As we’re sure you can imagine; we will be extremely busy here at head office during the sale period. Unfortunately we will be unable to amend orders after they have been processed. Please make sure that you check your order before you complete it!
Q: I’ve just found something else that I want to buy, but I’ve already placed my order! What can I do?
A: Unfortunately we cannot amend orders in any way once they have been completed. This includes adding items to your order. Again, please be sure before you order! Alternatively, you can use this code as many times as you like, so you can always pop through another order to grab that extra item.
Q:What happens if my item is out of stock?
A: As we receive so many orders during our sale period, sometimes two orders can be placed simultaneously, for the last piece in a size. If an item is out of stock on your order, we will issue you with a refund, and send out the rest of your order. We will email you also, to notify you. If your whole order is out of stock, we will email you to inform you and refund you in full.
Q: I emailed you earlier but you haven’t responded to me. Why?
A: Please be patient with emails, we will be responding to them as quickly as possible. We are in the office Monday-Friday 11am-5pm. We answer every single email we receive, so please don’t worry - you WILL be replied to, but do take into consideration that this can take some time. Please make sure that you are emailing us at firstname.lastname@example.org , this is the only email which we will receive queries to. Or alternatively, for enquiries regarding returns, please email
Q: I sent you a message on Facebook about my order. Why haven’t you replied?
A: As with our emails, we receive lots & lots of Facebook messages during the sale and will respond to all of them as soon as we can. Our Facebook is monitored from 11am - 5pm, Monday - Friday. However, please bear in mind that we are only able to answer questions regarding orders via email & that all queries of this kind, should be directed to customer services. You can reach them using at email@example.com.
Q: Help! I need sizing advice. What do I do?
A: Have you had a look at our sizing charts and universal size converter? They feature measurements, and conversions, wherever you are in the world. Email us at firstname.lastname@example.org or phone us on 0044 (0) 755 0755 989.
Q: Why haven't I received my order yet?
A: We have a dedicated team working to get your orders out, but during busy sale periods this will take longer than usual. Please expect your orders to be dispatched anywhere between 3 and 14 working days after being placed.
Q: I need my order for a very specific date- can you send it out so I receive it in time?
A: We will send out your orders as soon as possible, but please bear in mind we will be extra, extra busy during this period. For the above reason, we cannot confirm the exact delivery date of your order. We aim to send out all orders within the 3 and 10 working day window mentioned above. However, please still order with lots of time to spare, as we have no control over how long orders may take to get to you, once they have been passed to our courier service. You could contact us via email email@example.com or call us on 0044 (0) 755 0755 989
Q: Why have I not been sent a dispatch note?
A: When your order is complete you should receive a confirmation email – this will be sent to the address which you used to set up your Doctor Clothing account. Our system does not currently automatically send out dispatch notes and we are unfortunately not able to send them out manually. Customers based in the UK mainland should receive notification from our courier service, when your order is on its way to you. We appreciate your patience and will get your order to you as quickly as we can!
Q: Why have I received an email from DPD informing me that my delivery has been delayed, due to my parcel not being handed over by Doctor Clothing?
A: Our UK mainland delivery service, DPD, will currently send notifications of dispatch as soon as a shipping label has been printed, regardless of the time of day at which this happens. This means that if a label is printed after DPD have collected from us, we will be unable to pass your parcel to them until the following day. This is why you then received a notification that your parcel was delayed. You will receive further updates from DPD with a delivery slot when they have received your parcel (this should be the day after your initial notification).
Q: The item that I bought in the sale doesn’t fit/I don’t like it. Can I return it?
A: Our returns policy applies to all sale items. Should you wish to return your item, please make sure it complies with our returns policy.
Q: Why is my return taking so long?
A: As we’ve mentioned, we will be incredibly busy during the sale period and do our very best to get all orders and returns completed ASAP. Please bear this in mind - as stated on our returns policy, you should allow up to 28 working days for your return to be processed. With a higher volume of orders being sent out, there will be a higher volume of returns.